Company Policy

TERMS AND CONDITIONS OF SALE

Cancellations: If you wish to cancel your order, please contact customer service. We will do everything possible to accommodate your request, however we reserve the right to deny cancellation on any order that is already being processed. Cancellation is not available on custom items.

Damage/Shortage Claims: All claims for lost, shorted or damaged items must be reported to customer service within 10 days of receipt of shipments. If you provided your own shipper account for the order, claims for damage or loss must be filed directly with the carrier. When reporting damage, be sure to hold all containers and packing materials for inspection.

Freight: All shipments are made F.O.B. Temecula CA. If you wish to ship your order using your own shipper account, please provide that information when placing your order online or list it on your PO. If an incorrect or invalid account number is provided, all chargeback fees will be billed to the customer.

Returns: If you are not completely satisfied, merchandise can be returned within 30 days from shipment date for a refund or credit. Please contact customer service to receive a return number authorization. Return shipping charges must be paid by customer except in cases of manufacturer defect or error. Returned merchandise must be in unused, sellable condition. A 10% restocking fee may apply to some returns. Custom or special-order items are not eligible for return, but will be replaced in the case of manufacturer defect or error.

Payments: All orders are prepaid unless you have been approved for payment terms. US orders may be prepaid by check or all major credit cards: VISA, MasterCard, Discover/NOVUS, American Express. Checks must be in U.S. dollars drawn on a U.S. bank. There will be a $10 charge on all checks returned from the bank due to non-sufficient funds. All International orders must be prepaid by Paypal or credit card.

Prices: We strive to keep our prices as low as possible, however, published prices are subject to change without notice. Merchandise will be invoiced prevailing price at time of order placement.

Sales Tax: California customers will be invoiced California Sales Tax, unless a valid tax exemption certificate is furnished and applicable. The state of California does not permit the acceptance of out of state resale certificates.

Terms: To establish an open account, please contact accounting@ryanqc.com to request a credit application. Terms offered for approved companies are Net 30. Finance charge of 1 ½% per month or maximum allowable by law will be added to past due balances.