Frequently Asked Questions (FAQ's)
Please email us if you have any questions. We typically reply to e-mails on the day received. The following are common questions regarding our products:
How do I open an account?
Our terms are NET 30. To open the account we require banking information and three trade references. If your company already has a formatted document providing the information, we can accept that. You may fax the document to (760) 249-3538 or e-mail to firstname.lastname@example.org. The Order Form also contains a section entitled “New Accounts Complete” that is designed to provide the required information to establish the open account. You may complete this section and fax or e-mail it to us.
Purchase Order numbers are required for all open account orders.
Can I have my order shipped COD?
Yes, we offer COD delivery. Contact Customer Service for the charges.
Can we have the order shipped freight collect?
Yes, we will ship your order recipient paid if the UPS or FedEx account number is provided at the time the order is placed. This piece of information should be included in the Purchase Order. Note: If an incorrect or invalid account number is provided, UPS and FedEx charge a fee of $15.00. Should this occur an Invoice is created and sent to your company for payment, which includes freight charges and the $15.00 charge.
Do you accept credit cards? If so, which types do you take?
We accept VISA, MasterCard, Discover and American Express.
Do you have a minimum order amount?
Yes, we require a $25.00 minimum order. If your order totals less than $25.00 (excluding freight) a handling charge will be added to make up the difference.
Can I get an additional discount for a very large order?
Yes, we do give discounts for large orders. This is on a case-by-case situation.
How long does it take to receive my order?
Stock supplies ship within 24 to 48 hours. In order to maintain our high quality and competitive pricing, custom items require the following lead times:
- Quick Booklet Labels 5 business days
- Inspections Stamps (VS, ES & SN) 5-7 business days
- Inspection Stamps (N series) 14 business days
- Inspection Stamps (IM series) 21 business days
- Custom labels, self-stick cards or tags 21 business days or sooner
What is the minimum quantity when ordering custom labels or tags?
Our minimum order for custom labels or tags is 1,000.
I’m not sure what size of inspection tag we need and can we have our company logo printed on it?
Size #5 is the most popular tag and will accommodate most applications. Company logos can be printed on any custom tags or labels. If you fax or email a layout of information, we can help you decide which size is best.
Why do most specifications require tamperproof seals?
Tamper resistant seals must be affixed to operator accessible adjustments on measuring and test equipment that, if moved, will affect the calibration.
How do we know the proper border number to use when ordering inspections stamps?
Most specifications do not specify a particular border to use. Our customer service representative will be happy to make suggestions on borders to meet your needs.
What is the most common size of inspection stamp and how are they measured?
The most common size is 3/8” and inspection stamp sizes are always measured by the size of circle, the impression would fit within.
What is the difference between the porous and non-porous inspection stamps?
Porous stamps are designed for absorbent surfaces such as paper or cardboard. Non-porous stamps are for marking on metal, glass, plastic or glossy papers.
Can we send our artwork by email?
Yes! In order to save time, many of our customers send artwork, orders and request for quotes by e-mail. We support most file types and are continuously updating our software. In order to save time, it is recommended to contact customer service for the latest information.
How do I present a label or tag that requires a quote?
You may fax a sample of the label or tag to (760) 249-3538 or send it electronically to email@example.com. Note the size, label or tag material, and ink color, and we will call you with the quote or if needed a formal quote will be created and faxed or emailed.
Do the labels come in sheets or rolls?
Custom labels come on a roll with a release liner. Some of the stock Quality Labels are supplied on flat sheets 4” X 5 ½” and printed 20 labels per sheet while others are on a roll.
Do you provide laser or inkjet labels or business cards?
We have labels and cards that run trouble free on laser printers, inkjet printers or copy machines. The 8 ½” x 11” sheets are compatible with popular software programs.
Are the inspection arrows conductive?