TERMS AND CONDITIONS OF SALE
Cancellations: Some items may not be subject to cancellation. Please contact customer service for further details.
Confirming Orders: All confirming orders must be marked “Confirming”. If duplication of order occurs because “Confirming” was not clearly marked, a 10% restocking charge will then apply to the duplicated stock items. Custom items may not be returned.
Damage/Shortage Claims: All claims for loss or damage must be reported to customer service within 10 days of receipt of shipments. Claims for damage or shortage via common carrier must be filed by consignee (customer) directly with carrier. When reporting damage, be sure to hold all containers and packing materials for inspection.
Freight: All shipments are made F.O.B. Temecula CA, prepaid and will be added to your invoice. We will ship your order recipient paid if the UPS or FedEx account number is provided at the time the order is placed. This piece of information should be included in the Purchase Order. Note: If an incorrect or invalid account number is provided, UPS and FedEx charge a fee of $10.00. Should this occur an Invoice is created and sent to your company for payment, which includes freight charges and the $10.00 charge.
Guarantee: If you are not satisfied, simply obtain a Return Authorization Number and return the merchandise within 30 days from shipment date for a refund or credit, less a 10% restocking fee and shipping/handling charges. All returned merchandise must be in saleable condition. Custom or special order items may not be returned unless we have made an error or quality of merchandise was not as represented, in which case a replacement shipment will be made.
Returns: All returns require a Return Authorization Number that must be clearly marked on the outside of cartons and packages.
Minimum Orders: We require a $25.00 minimum order. If your order totals less than $25.00, (excluding freight) a handling charge will be assessed and added to make up the difference.
Open Accounts: To establish an open account, the following must be provided: Bank reference account number and two trade references. Purchase order numbers are required for all open account orders. If your company already has a formatted document providing the information we accept that. You may fax the document to (760) 249-3538 or e-mail to firstname.lastname@example.org The Order Form also contains a section entitled “New Accounts Complete” that is designed to provide the required information to establish the open account. You may complete this section and fax or e-mail it to us.
Payments: Prepaid by check, COD, VISA, MasterCard, Discover/NOVUS, American Express and Open Account. Checks must be in U.S. dollars drawn on a U.S. bank or International official check for U.S. dollars. There will be a twenty five dollar charge on all checks returned from the bank. Wire transfers are available, however, the fee amount will be determined when the correspondent bank advises us of their charges.
Prices: We strive to keep our prices as low as possible, however, due to unexpected increases, our published prices are subject to change without notice. We will therefore invoice merchandise at prevailing prices at the time of shipment.
Sales Tax: California customers will be invoiced California Sales Tax, unless a valid tax exemption certificate is furnished and applicable.
Terms: Net 30 days for approved open account companies. Finance charge of 1 ½% per month or maximum allowable by law will be added to past due balances.